YOUR SERVICE ADVANTAGE SOLUTION The backbone of decent market intel? Customer reviews and focus groups . But forget about traditional, time consuming, cost-intensive methods. iFeedback does it better . iFeedback is a tool that creates bespoke online surveys, digitising & streamlining the customer feedback process , in real-time & out of the public domain , to give businesses exclusive insights into customer experiences. Your iFeedback insights are consolidated with reviews from Google Business Profile, Facebook and other platforms for easy analysis keeping you ahead of your competitors. Generate a tailor-made questionnaire/review (fully customisable, from questions to colours & more). Real-time data is securely captured & aggregated in Location Bank, outside of the public domain & you can access it any time. Gain high level and actionable insights through Location Bank's dashboard. Select one or more distribution options (SMS, WhatsApp, Email, Website, or in-store QR Code). Reward, remarket and further communicate with this engaged audience. CUSTOMERS SCAN LOCATION SPECIFIC QR CODE TAKEN TO STORE SPECIFIC FEEDBACK PAGE WHERE THEY RESPOND TO YOUR CUSTOM QUESTIONS Control the conversation outside of the public domain, reducing brand damaging feedback on public platforms whilst giving you the ability to remedy matters and delight the customer. Your feedback is not restricted to the limitations of Google, Facebook or other platforms. Reward and remarket to these customers through a variety of digital channels. Feedback on specific branch-related questions (customised by you) are securely captured by Location Bank, outside of the public domain. 01 02 03 04 05
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