iFeedback use case
Closing the feedback gap: Direct dialogues, enhanced experiences
A renowned restaurant partners with a top delivery service, quickly notcing an uptick in negative online reviews about late deliveries and food temperature-issues often out of their direct oversight.
They introduce iFeedback, prompting customers for immediate post-delivery reviews. The direct insights confirm that challenges mainly lie in the delivery phase, not with the food or its preparation.
Using this feedback, the restaurant collaborates with their delivery partner for swifter deliveries and upgrades their packaging to better retain heat.
With iFeedback, control is restored to the restaurant’s hands, bridging the gap that once disconnected them from their customers.
As a result, negative feedback diminishes and repeat orders surge, showcasing the platform’s transformative impact.
