listings unverified on GMB 7% missing business descriptions 26% inaccurate addresses 38% missing imagery/logos 90% missing phone numbers/URLs 27% BIG WINS SNAPSHOT OF ISSUES A brand’s reputation supersedes them and influences most consumers’ buying decisions. Positive sentiment is bound to boost your online presence and contribute to increasing sales revenue, improved quality products, brand trust and superb customer service. Through customer sentiment analysis, a business can improve its customer satisfaction index, customer loyalty and customer value and thus maximising the profits of the business. Reputation Management helps with knowing, or finding out, what your customers like or don’t like about the products or services your business offers. When you know your customers' grievances, you have the opportunity to make the necessary improvements or changes. Africa’s largest discount retailer came on board with us as they had little active online presence and wanted to get on top of their reputation and rank tracking for over 130 of their location listings. A consistent positive perception of your business is one of the biggest assets you can have and the benefits are undeniable. And a 266% increase in positive sentiment - as we achieved for this retail client - means more clicks to your website, greater ROI, crisis prevention in real-time and anticipating industry trends. BOOST WEBSITE REPUTATION MANAGEMENT rise in new searches 81% DISCOVERY SEARCHES more visibility in search 65% boost in positive sentiment 266% 64% more clicks to navigation NAVIGATION SEARCH VIEWS increase in GMB views 69% increase in clicks to site 67% Our team of location experts have achieved similar results for over 100 clients across every sector over the past decade. Invest in Location Bank and your brand will see returns like these. RETAIL CASE STUDY
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